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Purely Mortgages – Privacy Notice

Quilter Mortgage Planning Limited is entered on the FCA register Financial Conduct Authority under 440718.

Registered office address: Chestnut Field House, Chestnut Field, Rugby, Warwickshire, CV21 2PD.  Incorporation number: 05914937. Registered in England & Wales.

The guidance and/or information contained in this website is subject to UK regulatory regime and is therefore restricted to consumers based in the UK.

Complaints Procedure

Purely Mortgages are committed to providing the highest standard of service to all of our customers. One of the ways we continue to improve our service is by listening to and responding to the views of our clients and customers. 

However, if you feel that our service has fallen short of your expectations, we’d like to hear from you; not only to allow us to apologise to you but also to improve our service. If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department
Sunderland
SR43 4JR

Email: QFPcomplaints@quilter.com
Tel: 0191 241 0700

You can find more information by visiting the Quilter Financial Planning website:

http://www.quilterfinancialplanning.co.uk/contacts/

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)